At Chicida, we want you to feel and look amazing at your next event. As such, we offer returns and exchanges in the form of a Store Credit only to ensure you can find the perfect style for your special occasion, Our garments are made to order so we do not offer refunds.

Should you wish to receive a refund on your items, you must notify us of the return by emailing services@chicida.com within 7 days of signing for your article, or click the link to start your application Return Requests.

A store credit is a coupon code which can be used exclusively on www.chicida.com only.

Utilisez ce texte pour partager des informations sur votre marque avec vos clients. Décrivez un produit, partagez des annonces ou accueillez des clients dans votre magasin.

Utilisez ce texte pour partager des informations sur votre marque avec vos clients. Décrivez un produit, partagez des annonces ou accueillez des clients dans votre magasin.

Utilisez ce texte pour partager des informations sur votre marque avec vos clients. Décrivez un produit, partagez des annonces ou accueillez des clients dans votre magasin.

If you want to exchange the item, please purchase them through new orders.

• A Return Store Credit is a coupon code which can be used exclusively on www.chicida.com only.

• The value of the Store Credit is based on the original item purchase price, less any discounts, coupons, delivery charge, or reductions used by you at the time of original purchase.

• The Store Credit is non-transferrable and may only be used by you.

• The Store Credit is valid for 12 months.

• Is issued as a refund method when a previously purchased item has been returned.

• When your return is processed you will receive a gift card/store credit(a coupon code) for the amount you paid for the item at the time of purchase.

• Any purchase amounts that exceed the value of the Store Credit will require additional payment for the remaining balance due.

• All issued store credits will incur a shipping fee.

Chicida care about your purchase. Hence why all products purchased from us are individually inspected by experienced quality control QC team under camera supervision prior to your item/s being shipped. Further to this, your garment is double-checked before it is packaged by the our QC team shipping your order.

If you have received your garment with a fault or received the incorrect garment please contact services@chicida.com and in your original email please include pictures of the fault within 48 hours of receiving your garment/s. When reporting a fault, please ensure you provide clear photos and a detailed description of the issue.

Depending on the claim, any faults caused during the course of wearing the item/s may be void, as all joints & moving parts are checked/ tested prior to shipment. Once the item has been deemed faulty/incorrect by a customer service team member, our sole responsibility is to replace the item with a new one. Alternatively, if you prefer not to have the item reshipped, we can provide a Store Credit of the same value.

We will NOT accept order cancellation request if the ordd help.

If you cancel your order within 24 hours of purchase. Please note that a cancellation fee of 5% will be deducted from your total order amount to cover the transaction fee's that were incurred to accept your order through our payment processor. Once an order has been shipped it can no longer be modified or cancelled.

If you wish to modify or cancel your order, please contact our Customer Service team on via e-mail services@chicida.com as soon as possible. We will do our best to accommodate your request, however we cannot guarantee your order can be changed once submitted.

If you need some help or have any questions please contact our Customer Services department who are more than happy to help.